At RelocateU, we are committed to transparency, integrity, and the protection of personal data. This Privacy Policy outlines how we collect, process, store, and share personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), and how we maintain a high standard of ethical practices in handling personal data.
A. Purpose and Scope
This Privacy Policy governs the collection and processing of personal information that identifies individuals (“Personal Information”) in the course of providing our services. This includes all individuals whose data is processed as part of our service provision to clients, contractors, employees, vendors, and partners.
The scope of this policy applies to:
- All Personal Information processed by RelocateU.
- Individuals whose data is processed in the course of providing temporary housing, relocation, or other related services.
- All Personal Information collected directly from individuals or from third parties (e.g., employers, relocation management companies).
B. Information We May Collect
We may collect the following categories of Personal Information:
- Identity Information: Name, contact details (email, phone number), and identity documentation (e.g., passport or employee ID).
- Demographic Information: Gender, age, date of birth, marital status, nationality, family details, and employment history.
- Sensitive Personal Information: Health-related information (e.g., special needs), children’s details, or academic records.
- Financial Data: Bank account details, payment card information, and financial records.
- Human Resources Data: Employment details, compensation, benefits, job title, emergency contacts, accommodation needs, and relocation-related information.
- Property and Asset Data: Information related to your property, assets, or housing arrangements.
- Usage Data: Data from website usage and interactions, including IP addresses, browser type, and cookies.
This information may be provided directly by the individual or by third parties such as employers, relocation management companies, or service partners.
C. Use of Personal Information
We may use Personal Information for the following purposes:
- Service Delivery: To provide the services requested by clients and fulfill contractual obligations.
- Administrative Functions: To process and manage client relationships, perform administrative tasks, and improve our services.
- Customer Support: To respond to inquiries, requests, or complaints regarding our services.
- Compliance and Legal Obligations: To comply with applicable laws, regulations, or to fulfill legal requirements (e.g. anti-fraud measures, financial reporting).
- Marketing and Surveys: To conduct surveys, obtain feedback on services, and enhance service offerings.
- Security and Fraud Prevention: For fraud monitoring, identity verification, and prevention of unauthorized access.
- Legal Defense: To exercise, defend, or protect our legal rights, the rights of our clients, or third parties.
We ensure that the Personal Information we process is handled in an ethical, secure, and transparent manner, and only for the specific purposes mentioned above.
D. Data Controller
The Data Controller responsible for processing Personal Information is ZabMedia Ltd, registered with Companies House in England under registration number 08966677. Zabmedia Ltd is responsible for ensuring compliance with this policy and applicable data protection laws.
E. Storage and Transfer of Personal Information
- Storage: Personal Information is stored securely in compliance with applicable legal and regulatory requirements. We employ advanced security measures to protect data during storage and transit.
- International Transfers: Personal Information may be transferred to, and stored at, destinations outside of the European Economic Area (EEA). If Personal Information is transferred to a non-EEA country, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or Binding Corporate Rules.
- Sharing: Personal Information may be shared with third parties only in specific circumstances, such as:
- To employees, contractors, and service providers (e.g., vendors, relocation management companies) as necessary for service provision.
- To comply with legal obligations, or in the event of a reorganisation, merger, or sale of the business.
F. Retention of Personal Information
Personal Information will be retained only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or contractual obligations. Once the data is no longer required, we will securely dispose of or anonymize it, in line with industry best practices.
G. Security Measures
We are committed to ensuring the security of Personal Information. We take all reasonable technical, organisational, and procedural measures to safeguard data from unauthorized access, loss, or alteration. Our security protocols are regularly reviewed and updated to ensure they align with the latest standards and best practices in data protection.
H. Cookies and Tracking Technologies
We use cookies and other tracking technologies on our websites to improve functionality and user experience. Cookies may collect information such as:
- Visitor IP address
- Pages visited
- Browser type and version
- Operating system
These cookies help us understand website usage patterns, improve the user experience, and enhance our service offerings. You may adjust your browser settings to reject cookies, but this may affect your ability to use certain features of the website.
For more information on our use of cookies, please refer to our Cookie Policy on the website.
I. Your Rights
Under applicable data protection laws, you have the following rights regarding your Personal Information:
- Access: You may request access to the Personal Information we hold about you.
- Rectification: You may request that we correct any inaccurate or incomplete Personal Information.
- Erasure: You may request the deletion of your Personal Information under certain circumstances.
- Restriction of Processing: You may request that we restrict processing of your Personal Information in certain situations.
- Objection: You may object to the processing of your Personal Information based on legitimate interests.
- Data Portability: You may request to receive your Personal Information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at compliance@relocateu.co.uk. We may need to verify your identity before processing your request.
J. Contact Us
If you have any questions or concerns regarding this Privacy Policy or wish to exercise your rights under GDPR, please contact us at compliance@relocateu.co.uk.
We take your privacy seriously and will address all inquiries promptly.
Sustainability and Ethical Data Processing
In addition to complying with all relevant data protection laws, we are committed to maintaining the highest standards of ethical conduct in handling Personal Information. Our data processing practices are designed to uphold the principles of fairness, transparency, and accountability, and we continuously review our privacy policies and practices to ensure they align with our sustainability goals.
We are also mindful of the environmental impact of our digital operations, such as data storage and cloud computing. Our goal is to minimize the environmental footprint of our IT infrastructure by optimising energy use, reducing e-waste, and partnering with service providers that share our commitment to environmental sustainability.
Review and Updates
We review this Privacy Policy regularly to ensure that it remains accurate, up-to-date, and in compliance with evolving privacy laws and best practices. We will notify you of any significant changes to this policy through appropriate means.
